Refund policy

Effective Date: July 22, 2026

At Kaif Enterprises, customer satisfaction is our highest priority. We are committed to providing premium-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy carefully.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You receive a damaged or defective product.
  • You receive an incorrect product.
  • The product is unused, unworn, and returned in its original packaging with all original tags, accessories, and invoice.

Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products.
  • Products damaged after delivery due to improper handling.
  • Clearance, sale, or promotional items (unless received damaged or defective).
  • Products returned without original packaging or accessories.

Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days to your original payment method.

For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or UPI after successful verification.

Exchange Policy

We offer exchanges only in the following cases:

  • Wrong product delivered.
  • Damaged or defective product received.
  • Size exchange (subject to stock availability).

Exchange requests must be submitted within 7 days of delivery.

Order Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

Return Shipping

If the return is due to our mistake, such as a damaged, defective, or incorrect product, Kaif Enterprises will bear the return shipping charges.

For all other eligible returns, return shipping charges may be the responsibility of the customer.

Late or Missing Refunds

If you have not received your refund after the specified processing time:

  • Check your bank account.
  • Contact your payment provider.
  • Contact your bank.

If the issue still persists, please contact our customer support team.

Contact Information

Business Name: Kaif Enterprises

Owner Name: Kaif

GSTIN: 09LGEPK1522Q1ZU

Business Address:

Floor No. 1st
Building No./Flat No. 5–6
Name of Premises/Building: Kaif
Agra Aligarh Road
Aligarh, Uttar Pradesh – 202001
India

Customer Support: +91 9990038471

Thank you for shopping with Kaif Enterprises. We truly appreciate your trust and are committed to providing premium-quality products, reliable service, and a hassle-free shopping experience.